Shipping policy

Shipping Policy

Effective Date: August 5, 2025

At SCULPTYX, we strive to ensure your jewellery reaches you safely, beautifully packaged, and on time. By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage & Carriers

We ship across India and to various international countries including Australia, Canada, European Union countries, UK, UAE, USA, and others. All courier services are managed directly by SCULPTYX through our trusted shipping partners. The specific courier used may vary depending on the country or region.

Transit Insurance: All SCULPTYX parcels are insured against loss, theft, and transit damage. We take full responsibility for your parcel until it reaches you.

2. Processing & Dispatch Time

  • Domestic Orders (India):

    • Karnataka: 5–7 business days

    • Other states: 10–12 business days

  • International Orders:

    • Varies by country, customs clearance, and courier partner.

    • Customers will receive regular updates and can contact us for clarifications.

Delays: As a small business, we deeply appreciate your patience in case of delays. We urge customers to reach out to us at sculptyx@gmail.com for any concerns or updates.

3. Shipping Charges

Shipping is calculated based on:

  • Destination country/region

  • Distance

  • Parcel weight

International Orders: Import duties, customs fees, or taxes may be levied by your country at the time of delivery. These charges are the responsibility of the customer.

4. Packaging

Each order is shipped with:

  • A GST-compliant invoice

  • A branded SCULPTYX box containing your jewellery, carefully packed for protection and presentation

5. Delivery Issues

Incorrect Address:

  • If a parcel is returned due to an incorrect address, we will contact the customer for a correction.

  • If no response is received within 5 business days, a refund minus shipping costs will be issued.

Customer Unavailable:

  • Our courier will attempt re-delivery. Repeated failure may result in refund minus shipping and in rare cases, order cancellation or blacklisting.

Parcel Returned to Sender:

  • We will contact the customer and resolve the issue. Refunds (minus shipping) may be provided where necessary.

6. Customs Delays

In the case of customs-related delays:

  • We will work with courier/customs officials to clear and complete delivery.

  • If clearance fails due to legal or compliance issues, a full refund will be issued to the customer.

7. Unserviceable Regions

While we ship to most major countries, shipping might be unavailable to specific regions due to:

  • Legal or compliance issues

  • Political instability or crises

  • Logistic limitations

In such cases, we will:

  • Notify the customer

  • Initiate a full refund

8. Digital Invoice & Documentation

All shipments include:

  • A digitally authenticated GST invoice via email or order confirmation

  • Physical invoice inside the parcel, for customs or legal proof

Questions?

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